Yes, customers can migrate from their current home plans by logging in to My Account, pin the location they live in, select the package and submit the request online.

You can upgrade your existing du Home plan by following the below easy steps:

• Click on the ‘Log in to upgrade’ button, found at the top of the page.
• Log in to your account, which has the Home service you want to upgrade.
• Select the plan and TV packages you want to upgrade to.
• Confirm your mobile number, which we can contact before the expert visit.
• Submit your upgrade request.

We’ll process your request within two business days. You’ll then receive a confirmation SMS with our expert’s appointment details. If we’re not able to fulfil your specific upgrade request, one of our agents will call you back to recommend an alternative option.

Xbox Game Pass Core gives players access to an online console multiplayer network. It offers a select collection of games to play with friends around the world on Xbox Series X|S and Xbox One consoles and Special Member deals.

Play on: Xbox Series X|S, Xbox One, Windows 10/11 with updates (excludes S Mode and ARM).

Some game titles are only playable on Xbox consoles. See xbox.com/xbox-game-pass/games for titles and platforms. Requires: Download(s), apps, significant storage, broadband (fees may apply), and Microsoft account.

New customers on du Home Ultimate.

To subscribe to Xbox Game Pass Core Subscription, follow these steps:

1. Upon activating an eligible plan, click on the URL link to the du App, received via email.
2. Launch the du App and click on the three dots to open the menu.
3. Select ‘Manage Add-ons go to Entertainment offers’.
4. Follow the steps shared to confirm activation of the offer.
5. Sign in to redeem.microsoft.com with your Microsoft account, enter the 25-character code, and then select “Next”. To create a new Microsoft account or to read full terms and conditions (which may change without notice), go to microsoft.com/cardterms.
6. Once your 12 months are up, your Xbox Game Pass Core Subscription offer will end and won't be automatically renewed.

You can start using the Xbox Game Pass Core Subscription as soon as your eligible du plan is active and you have activated your Xbox Game Pass Core Subscription.

Yes, if you upgrade to an eligible plan, you will enjoy the same benefits.

If you downgrade to an ineligible plan, your Xbox Game Pass Core Subscription will be cancelled.

Once you cancel your plan, your subscription will also be cancelled automatically.

The offer is valid for 1 year from your plan’s activation date. After this, your offer will expire.

Your Xbox Game Pass Core Subscription will stop on the same date.

If you’re an existing Xbox Game Pass Core customer, you can continue using your registered email address to enjoy this benefit.

We are offering a complimentary subscription to Anghami Plus for 12 months with select plans.

Eligible plans include:

Customers who are subscribed to our Home Basic Plan and above.

Activation process:

• Step 1 – Launch the du App and click on the three dots to open the menu.
• Step 2 – Select ‘Manage Add-ons’.
• Step 3 - Select ‘Entertainment offers’ and go to ‘Part of your plan’.
• Step 4 – Select Anghami Plus to get your voucher.
• Step 5 - To activate the offer, please visit anghami.com/redeem and enter the voucher promo code into your web browser. Follow the steps on the Anghami website to register and activate your voucher code.
• Step 6 – After completing the activation, download the Anghami App from the App Store or the Google Play Store and log in using your email address to begin enjoying the offer.
• Step 7 – Once your 12 months are up, your offer will end and won't be automatically renewed. To continue enjoying Anghami Plus, you can directly renew your subscription with Anghami for AED 19.99/month.

Your subscription will be active once you complete the previous steps. Launch the Anghami application on your device, enter your credentials (username/password) and then enjoy.

If you change your carrier or switch to a plan that does not include the offer, your subscription will automatically get cancelled.

You can start using the service as soon as your eligible plan is active, and you have activated your subscription.

Yes, you can use the service outside the UAE.

This offer is only for new customers.

Yes, you will be notified once your 12-month subscription ends.

Once your promotional offer ends, you can continue with your subscription by paying the monthly or annual subscription price at the time. If not, your subscription will automatically end.

If you downgrade to an ineligible plan, your subscription will be cancelled.

We are offering Viu Premium for 12 months with select plans.

Eligible plans include:

Customers who subscribe to our Home Basic and above will get a complimentary subscription to Viu Premium for 12 months.

Activation process:

• Step 1: Launch the du App and click on the three dots to open the menu.
• Step 2: Select ‘Manage Add-ons’, go to ‘Entertainment offers’ and select ‘Part of your plan’.
• Step 3: Select Viu Plus to get your voucher.
• Step 4: To activate the offer, visit viu.com/ott/ae/en/campaign/redeem and enter the voucher promo code into your web browser. Follow the steps on the Viu website to register and activate your voucher code.
• Step 5: After completing the activation process, download the Viu app from the App Store or the Google Play Store and log in using your email address to begin enjoying the offer.
• Step 6: Once your 12 months are up, your offer will end and won't be automatically renewed. To continue enjoying Viu Premium, you can renew directly with Viu for AED 20/month.

After completing the previous steps, launch the Viu application on your device, enter your credentials (username/password) and start watching.

If you change your carrier or switch to a plan that does not include the offer, your subscription will automatically get cancelled.

You can start using your service as soon as your eligible du plan is active, and your subscription is activated.

The subscription is only available to use in the UAE.

This offer is only for new customers.

Yes, you will be notified once your 12-month subscription ends.

Once your promotional offer ends, you can continue with your subscription by paying the monthly or annual subscription price at the time. If not, your subscription will automatically end.

If you downgrade to an ineligible plan, your subscription will be cancelled.

We are offering Shahid VIP for 12 months on us with select plans.

Eligible plans include:

• Customers who are subscribed to Postpaid Power Plan 300 and above with a 12 or 24-month contract, will get Shahid VIP on us for 12 months.
• Customers who subscribe to our du Home Wireless Entertainment and du Home Basic will get Shahid VIP on us for 12 months.
• Customers who subscribe to our Home Advanced and Home Ultimate Plans will get Shahid VIP| Sports on us for 12 months.

Your offer eligibility will depend on the plan that you have subscribed to. Eligibility details can be found in the du App.

Activation Process:

• Step 1: Launch the du App and click on the three dots to open the menu.
• Step 2: Select ‘Manage Add-ons’ and go to ‘Entertainment offers’ - > ‘Part of your plan’.
• Step 3: Select Shahid VIP to get your voucher.
• Step 4: To activate the offer, please visit shahid.mbc.net/en/widgets/redeem-voucher and enter the voucher promo code into your web browser. Follow the steps on the Shahid website to register and activate your voucher code.
• Step 5: After completing the activation, download the Shahid app from the App Store or Google Play Store and log in using your email address to begin enjoying the offer.
• Step 6: Once your 12 months are up, your offer will end and won't be automatically renewed. To continue enjoying Shahid VIP, you can renew directly with Shahid for AED 39.99/month or Shahid VIP | Sports for AED 69.99/month.

After successfully completing the previous steps, launch the Shahid application on your device, enter your credentials (username/ password) then start watching.

If you change your carrier or switch to a plan that does not include Shahid, your subscription will automatically get cancelled.

You can start using the service as soon as your eligible du plan is active, and you have activated your subscription.

Yes, however, you can only redeem the voucher in the UAE.

This offer is only for new customers.

Yes, you will be notified once your 12-month subscription ends.

Once your promotional offer ends, you can continue with your subscription by paying the monthly or annual subscription price at the time (currently AED 39.99/month for Shahid VIP and 59.99/month for Shahid VIP | Sports via shahid.mbc.net). If not, your subscription will automatically end.

Alternatively, you can upgrade to an eligible plan and get another 12 months on us.

If you downgrade to an ineligible plan, your subscription will be cancelled.

Disney+ is the streaming home of Disney, Pixar, Marvel, Star Wars, National Geographic plus general entertainment from Star. With hit movies, new originals and exclusive series, Disney+ offers unmissable entertainment at your fingertips. We are offering the Disney+ service for 12 months on us with select plans.

Eligible plans include:

• Home: Customers who subscribe to our Home plans (du Home Starter, du Home Basic, du Home Advanced and du Home Ultimate) will get Disney+ for 12 months on us.

Activation Process:

• Step 1 – Upon activating an eligible plan, click on the URL link to the du App, received via email.
• Step 2 – Launch the du App and click on three dots to open the menu.
• Step 3 – Select ‘Streaming Offers’.
• Step 4 – Follow the steps shared to the confirm activation of the offer.
• Step 5 – After completing the activation, download the Disney+ app from the App Store or Google Play Store and log in using the activated mobile number to begin enjoying Disney+.
• Step 6 – Once your 12 months are up, your Disney+ offer will end and won't be automatically renewed. To continue enjoying the streaming platform, you can renew directly with Disney+ for AED 39.99. Please note that provider charges will apply. For more details, please visit du.ae/disneyplus.

Note: While registering, the number you use for activation must be unique and it must not have been previously used to register as part of a du offer with a Disney+ subscription.
The number can be a du number or from any other UAE provider.

After successfully completing the previous steps, launch the Disney+ application on your device and enter your registered mobile number. You will receive an OTP the first time you log in. You will also receive an SMS confirming that the activation has been successful.

If you change your carrier or switch to a plan that does not include Disney+, your subscription will be automatically cancelled.

You can start using the Disney+ service as soon as your eligible du plan is active, and you have activated your Disney+ subscription.

When you subscribe to any of the eligible plan you will receive a 35% discount on the Monthly Recurring Charges for 6 months.

Please note, the offer is available only if you're a new customer and not if you're an upgraded or migrated customer.

Eligible Plans:

• du Home Basic
• du Home Advanced
• du Home Ultimate

It is available on all sales channels:

• du Stores
• du Express
• eShop

This is a limited-time offer.

du Home Basic Plan

• Pay only AED 279/month for 6 months
• The discount will apply on the second month of plan activation and will last for 6 months
• After the 7th month, you will be charged the full rental of AED 429/month (5% VAT excluded) for the remainder of the 24-month commitment period

du Home Advanced Plan

• Pay only AED 357/month for 6 months
• The discount will apply on the second month of plan activation and will last for 6 months
• After the 7th month, you will be charged the full rental of AED 549/month (5% VAT excluded) for the remainder of the 24-month commitment period

du Home Ultimate Plan

• Pay only AED 487/month for 6 months
• The discount will apply on the second month of plan activation and will last for 6 months
• After the 7th month, you will be charged the full rental of AED 749/month (5% VAT excluded) for the remainder of the 24-month commitment period

Yes, you will get a 35% discount for the remaining months. The discount will be applied automatically.

The discount will be applied to your plan’s monthly recurring charges, not the overall bill. Any additional charges for other services will be included.

The original monthly recurring charges will be applied after the end of the promotional discount.

du Home is our new flexible best value home plan offering ultra-high internet speeds, premium TV content and free national calls to UAE landlines.

Simply choose one of our flexible du Home plans and we'll manage everything else, including moving your services over from your current provider.

Yes, you can, but do note that you’ll get bills from both your current provider and us.

No contract option offers you to opt in to the du Home plans on a monthly basis without the need to commitment for 24months.

With 24 months contract, you enjoy a lower monthly subscription fee whereas the no contract option lets you enjoy greater flexibility.

The foreclosure will be applicable as follows:

• All the freedom plans come with a 1-month contract.
• Customers who cancel their contract anytime will have to pay 1 month MRC in full if cancel within the bill cycle.

Once your commitment period ends, you will be automatically moved to our monthly du home plan with monthly charges increase of AED 20. For example, if you’re subscribed to our du Home Starter Plan for AED 389/month during the commitment period, you will be automatically moved to du Home Starter monthly plan with monthly charges of AED 409/month after the commitment period.

If you’d like to continue to enjoy the same monthly charges after the commitment period, you’ll need to renew your contract. For example, if you’re subscribed to our du Home Starter Plan for AED 389/month, you’ll need to renew this contract before the end of the commitment period so that you continue to enjoy paying only AED 389/month.

Apart from the monthly subscription fee (which might be prorated for the first month), you’ll see an activation fee of AED 200 (waived off for new customers) and a deposit fee of AED 200 (waived off for new customers).

Yes, you can call 155 or visit our stores to cancel your plan at any time. However, if you're on a contract, an early termination fee will apply.

You’ll enjoy free local calls to landline numbers with up to 2,000 minutes per month. Calls above the limit may be charged at standard rates. All calls are charged at a rate depending on the destination being called and the time the call was made. There are three time periods:
• Peak: Saturday to Thursday, 9 am – 9 pm
• Low rate: Friday, 9 am - 9 pm
• Off peak: Saturday to Friday, 9 pm – 9 am

If you opted for an offer on your Home plan and wish to cancel it before the Minimum Term ends, you may be charged an Early Termination fee.